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Press and quickly release the volume down button.Press and quickly release the volume up button.Step 1: Here's how to do it for a 2017 or later iPhone model, which includes the iPhone 8, iPhone 8 Plus, iPhone SE (2020), iPhone SE (2022), and all Face ID-equipped iPhones, as well as all iPad models without a front Home button: How to do this varies depending on which device you're using. Rebooting your Mac or PC should therefore be a first step, but don't forget to also restart the device that you're trying to update or restore from that computer. Sometimes the cliche is true: turning things off and back on again really does fix everything. Hence, there's no one place to look, but if you cover a few of the following bases, you can rule out the most common causes for this error.Īndy Boxall / Digital Trends Restart your iPhone, iPad, or iPod Touch Unplugging your device in the middle of a restore will often result in a 4013 error, as will a bad USB port, a dodgy cable, driver problems, and more. Of course, there can be a lot of reasons for this. The message can show up when restoring anything from an iPod classic to the latest iPhone 14 Pro Max, and it basically means that iTunes (or Finder in later versions of macOS) failed to communicate with your device properly. However, there are a few troubleshooting steps that you can try that will more often than not resolve error 4013, and even some of its cousins like 40.Įrror 4013 indicates a communication problem has occurred between your device and your computer. Unfortunately, since they cover a broad range of possible problems, Apple can't really point to any one thing in the message, which is why it simply flags it as an "unknown" error. The good news is that the causes of these errors can often be very easy to fix - once you know where to look, that is. An appropriate Lightning, USB-C, or Dock Connector cable
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